Change Management & Business Modelling

Change management refers to the process of controlling and managing organizational, operational and technology change within a client's existing operating model. Change management services offered by Citisoft encompass planning, oversight or governance, project management, testing and implementation.  We focus on providing value added services to reduce the risks and costs of change and to optimize its benefits.

Example of change management services that Citisoft provide are:

  • Organizational design and implementation
  • Operational excellence, process re-engineering and workflow design
  • Vendor selection and appointment (BPO and software provider)
  • Smartsourcing strategies, including shared services and outsourcing
  • Systems integration and consolidation