Outsourcing involves the transfer of the management and/or day-to-day execution of an entire business function to an external service provider. Citisoft offers a range of services covering  different points of the outsourcing cycle.  These include:

Strategic Review leading to identification of elements of the business that can be outsourced and re-design of the operating model (post outsource). Citisoft has developed several proprietary tools to assist managers in evaluating, for example, future staffing requirements under outsourced scenarios, depending upon which activities the manager might elect to outsource and how the manager anticipates its business might grow or change over time. This scenario analysis enables targeted cost projections over a specified time horizon for outsourced alternatives.

Identification of a list of potential Outsource Service Suppliers (OSPs) able to meet the outsource requirements

Issuance of a Request for Proposal to short-listed OSPs and evaluation of the responses

Undertake due diligence on preferred supplier

Contractual, fee and service level negotiation with the preferred OSP

Program Management of the implementation, including conversion and migration of clients onto the OSP strategic platform and decommissioning of existing systems, from a process, people and systems perspective.

Model Office – testing, documentation and training center

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