A leading outsourcing service provider was building a strategic platform to support investment operations, migrating existing clients operations to this platform from legacy systems and implementing new clients' operations directly onto this strategic platform. A team of Citisoft consultants were engaged as business analysts in trade processing, pricing, performance, client reporting, and data management workstreams to aid the development of the platform and migrate clients on to it .
A Leading Asset Manager engaged Citisoft to assess and design a solution to address the firm's outdated technology, highly manual operational processes, and strained support staff. Citisoft executed a high-level review of the firm’s Middle and Back-Office investment operations, focusing on people, process and technology, and delivering a detailed options analysis along with recommendations. In a parallel path, Citisoft also executed an Outsourcing Suitability Assessment to evaluate the organization's alignment for middle office outsourcing. Lastly, Citisoft performed an assessment of front office and client service processes with a goal of optimizing these processes, where possible.
A leading Investment Adviser engaged Citisoft to conduct a strategic assessment of their operating model. The goal was to transform and re-align operations to support the growth of Institutional, High-Net Worth and Retail opportunities globally and to establish an operating platform which mitigates risk, improves service, provides scalability and flexibility, and support region growth. Citisoft created a strategic roadmap that outlined recommended changes to the firm's people, process, and technology.
A large, Global Asset Manager engaged Citisoft to perform a strategic review of their middle and back office operations and technology. Citisoft worked with the client to understand the business drivers for their business, assess the manager's current operations capabilities, and conduct a detailed evaluation to determine if middle office outsourcing would be a viable option for the business. As a result of the engagement, the client decided to retain primary responsibility for it's operations but make investments in key technologies including new performance and client communications platforms.
Citisoft performed a full strategic review of a leading fund management complex's technology and operations. As part of the holistic review, Citisoft focused on the risk and cost analysis of the organization's operational model and made extensive recommendations on technology, operations, and people improvements. As a result of the strategic review, an RFP was produced and issued for a partner to support the client's custody, accounting , transfer agency, and fund administration functions.
Citisoft has successfully managed the migration and transformation of new investment management clients onto a leading Asset Servicing firm's middle office outsourcing platform. Over the course of many migrations, Citisoft has become one of the service provider's key consulting partners and have played a number of high-profile program management and solution design roles including overall program management, business executive, business analysis, testing, and migration leads.
Citisoft was engaged by the Investment Management arm of a mid-sized global re-insurance organization to manage the evaluation and selection process of a service provider to render performance measurement services for the firm's investment portfolios. Upon selection of the preferred provider, the client engaged Citisoft to manage the global transition and transformation process through completion.