Service Evaluation and Selection

Service Evaluation and Selection

The RFI/RFP process is quite often the most important aspect of any implementation project. By using impartial and dedicated staff, Citisoft can ensure that the whole process flows as smoothly and cost-effectively as possible.

Our proficiency in evaluation and selection of solutions for the investment management community has allowed Citisoft to develop an unrivalled RFI/RFP process to support this important exercise. This approach allows us to add value to all types of RFI/RFP requirements in our specialist sector, from niche product selection through to multinational projects involving business-dependent core application replacements.

Citisoft brings together a thorough understanding of our client needs with a detailed insight into the vendor and product landscape. We are constantly updating our information on new providers and use our first-hand experience of business processes and product functionality to ensure any selected package fully satisfies the client’s requirements.

Using prior project knowledge, Citisoft can add value to one or all of the major steps of any RFI/RFP:

•  Vendor Due Diligence
•  Initial short list of vendors
•  Production of RFP
•  Collation and scoring of responses
•  Vendor demonstrations (ensuring tailored presentations), including reference site visits if required
•  Identify Final Solution, including a full project risk assessment 
•  Provide oversight through the Legal / Contract areas

Frequently, a third party like Citisoft can more effectively speak on behalf of its client and cut through the typical complexities. This is particularly the case when multiple vendors are involved in delivering the solution of choice.

Large and complex solutions will often require more than one product and Citisoft can help in the selection process. Calling on previous implementation experience, we can be clear on the benefits or otherwise of integrating your selected products.  This also applies to assimilating the chosen product/s into the existing IT infrastructure and business process flow.

Please see our related Service Evaluation and Selection project work here