Tom Secaur on Aligning Operating Models with Solutions Roadmaps

In this video, Citisoft COO Tom Secaur highlights how the technology and operations landscape in the solutions market has shifted from a slow pace of change to rapid, cloud‑driven innovation.

Digital platforms and evolving solution providers—both large and specialist—have built increasingly mature, scalable capabilities, often through acquisition and complex multi‑year architectures. But as the market has evolved, so too have business needs. Asset managers are now making strategic decisions not just about systems, but about operating models, partner ecosystems, and how to support future growth.

Tom outlines why there is no single path forward. Some firms are embracing emerging providers, while others are focused on simplifying their technology stack and operating model. The right approach depends on each organization’s stage of evolution.

Crucially, he emphasizes the importance of taking a long-term view. Major transformation initiatives—particularly those involving outsourcing—require a 7–10 year horizon, underpinned by strong partnerships, transparency, and shared objectives between asset managers and service providers.