You Chose the Platform — Now What? 

Designing the Operating Model Around Change

Webinar

1 September 2026

11.00 - 11.20 AM EST | 4.00 - 4.20 PM BST

Organizations invest significant time and resources selecting new platforms, upgrades, or replacements, but value realization often hinges on the next phase: project mobilization. Governance, KPIs, SME resource availability, and target operating model decisions all play a role in maintaining project momentum and supporting successful delivery. 

Join Citisoft's global Operations practice for a discussion on how organizations can turn platform decisions into lasting business value by treating implementation as a business transformation initiative—not simply a technology deployment—and investing early in the structures needed to guide change successfully.  

Drawing on deep domain expertise in delivering operating model transformation programs, Citisoft’s operations experts Dhanya Dhiraj and Alex Marangoni explore: 

• The steps firms should prioritize between platform selection and implementation.
• How vendor-client relationships are changing and the need for strong vendor partnerships during transformation programs.
• The importance of steering committees and SME engagement to maintain momentum and keep transformation programs on track.