You Chose the Platform — Now What? Designing the Operating Model Around Change 

Platform selection may be a milestone, but true value realization hinges on critical decisions taken during program mobilization.

Firms invest significant time evaluating, selecting, then upgrading or replacing technology platforms. Yet implementation programs can lose momentum when governance, operating model design, resource planning, and stakeholder alignment are not established early.

A successful implementation is not simply a technology deployment. It is an enterprise transformation that impacts people, processes, operating models, and decision-making across the business. Join Citisoft's Operations Practice, Dhanya Dhiraj and Alex Marangoni, as they explore how effective program mobilization and enterprise readiness for change help firms drive successful platform implementation and value realization.

Drawing on extensive experience delivering transformation programs, Citisoft’s experts discuss how firms can establish the foundations for successful implementation through:

• Governance and steering committee frameworks that enable effective decision-making
• Future-state operating model design aligned to business objectives
• SME resourcing strategies that balance program delivery with BAU responsibilities
• Vendor partnerships that support long-term transformation success

What you'll take away:

• Understand the critical steps firms should prioritize between platform selection and implementation.
• Learn how governance, operating model design, and stakeholder alignment create the foundation for successful transformation.
• Explore practical approaches to resource planning, decision-making, and vendor collaboration that keep programs on track and aligned to business outcomes.
• Gain insight into how firms can realize greater value from platform investments by treating implementation as a business transformation.