Many asset managers recently surveyed on client reporting estimated that only a minority of their reports are actually read by their clients, and Steve Young reflects on some pitfalls and solutions over at the FactSet blog. “My suspicion is that the clients are being fed too much irrelevant material in the name of ‘transparency.’ ” Steve comments that there needs to be a refinement process. “It’s not just a case of preparing as much data as possible and making this available to the client so that nothing is hidden, as clients are saying that ‘less is more’ and that they only want to see the relevant data. And perhaps this is where the asset managers are going wrong; too much information is being thrown at clients and as a consequence, a lower proportion of it is being consumed.”
For more of Steve’s thoughts on how asset managers can give clients the reporting they want, read the full article.