Achieve seamless integration, efficient operations, and harness the power of new technology.

Whether through mutual funds or ETFs, retail asset managers must remain competitive with performance and client services while navigating ongoing pressure on fees. In today’s market, competition for shareholders is driving the need for operational efficiency and cost reduction.

Building and maintaining an end-to-end operating model serving both internal investment management and fund shareholders is a challenge, especially when operating budgets are tight. You need a way to streamline operations and data, maximize ROI on internal investment systems and external services, and scale your business simultaneously. We’ll help you assess your technology stack, operational processes, and data infrastructure so you can meet these challenges and empower your front office.

Find out more about our services offered to retail investment firms: 

Advisory Services 

Delivery Services 

Eliminate technical debt

Modernize your systems to mitigate cost and risk.

Legacy technology and proprietary systems increase technical debt over time and many investment managers catering to the retail market are hamstrung by an untenable infrastructure. Citisoft has the expertise to lead a strategic assessment for your firm to help you understand where you are today and help you execute on your future goals. Citisoft will evaluate your systems, business processes and technology, and operational workflows and provide a roadmap to achieve your objectives.

Streamline your operations

Find the right outsourcing partner to maximize efficiency.

With high volumes of transactions and data to be processed, you’re probably already outsourcing components of your operation to experts in fund accounting, fund administration and transfer agent. But could you optimize operational efficiency by outsourcing additional aspects of your operating model? Determining how to leverage investment books of record (IBOR), accounting books of record (ABOR), and custody records for the purposes of investment management, operations, and reporting is a continuing challenge for retail managers. Building an investment operation and back office that seamlessly support your front office as well as your fund administration and shareholder servicing needs remains a critical objective across the industry. From the front office to the back office, we’ll help you assess what kind of partnership strategy will maximize your ability to scale while minimizing your costs. With a goal in mind, we’ll utilize our time-tested program management methodologies and extensive experience to keep your transition on the right track.

Meet compliance needs

Navigate the regulatory landscape with ease.

Whether you’re offering mutual funds or ETFs, your investment offering needs to meet stringent and evolving compliance and regulatory reporting requirements. We’ll help you design a data strategy and architecture to source and manage the data necessary to satisfy your obligations. We will also help you navigate the vendor playing field to find technology solutions that put compliance concerns on autopilot.

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