Counting Down Our Top Blogs of 2020


When it comes to our content calendar, this year has thrown us for a few loops. Needless to say, we didn’t expect the topic of remote work to dominate so many headlines and we didn’t think quite so many brainstorms would be conducted via video chat. That said, we had plenty to talk about as the pandemic brought a heightened awareness of technology and operating model gaps that had been brushed under the rug for too long. Our project work didn’t slow down, and I’m guessing yours didn’t either.

With growing interest in technology resiliency and modernization, it wasn’t a huge surprise that blog readership continued steadily this year. In fact, during the height of lockdowns in Q2, we saw our highest quarterly readership ever.

Thank you for being a part of an interesting dialogue this year—we hope to see you back here on the blog in 2021. Now, without further ado, here are our top blogs of 2020:

5. ESG: What Does It Mean for Operations and Technology?

If there was one topic (outside of a once-in-a-century pandemic) that dominated the most industry headlines this year, it would probably be ESG. Whether it’s new reporting requirements, investment products, or companies committing to socially responsible operations, impact investing was top of mind in 2020. Citisoft’s David Quirk offers a unique and insightful take on what ESG means for technology and operations. Don’t miss this one if you’re a tech or ops leader.

4. Are Investment Data Silos Holding You Back?

Don’t sleep on data. It’s almost 2021 and data architecture and governance are still commanding mindshare. Before you think ‘been there, read that,’ check out this blog from David Quirk (who wins a deserved two spots on our list). He breaks down what investment data silos are, why you should care, and offers real-world examples of data silo challenges from his project work. 

3. A Video Message from Our CEO: Keeping Connected During Quarantine

When COVID-19 lockdowns hit in late-March, every aspect of our lives was left uncertain. Can we exercise? When will our kids go back to school? Will we make it to the next toilet paper re-stock? In a sea of uncertainties, we were grateful that Citisoft’s leadership team committed immediately to our health, safety, and ongoing communication from the top. This video message (our first ‘vlog’) was recorded and edited by our CEO, Paul Migliore, and offers an inside glimpse of our company culture as we adapted to a remote world.

2. What Does the LIBOR Transition Mean for Technology and Operations?

The London Interbank Offered Rate has been in question for years—in 2014, officials warned us of its instability and in 2017, the FCA announced that LIBOR would be phased out by the end of 2021. But it wasn’t until the last year or so that LIBOR concerns really heated up. Though the technology and operations impact of the looming phase-out may not have been top-of-mind a few years ago, it is now. If you need to get up-to-speed on what this means for your team, start here.

1. Three Tech and Ops Vendors to Watch in 2021: Front-to-Back Edition

Last year, our Outlook 2020 focused exclusively on the evolution of technology and services to a front-to-back model. A year later, and it is still the most discussed topic among clients, vendors, and at industry conferences. Citisoft’s Director of Business Development, Jenny Mynahan, claims the top spot two years running with her rundown of three vendors to watch in this space.

Thanks to everyone who contributed, read, shared, or commented on our content in 2020. As always, we’d love to hear from you on topics of interest welcome your feedback in the comments below. We hope for more insightful discussion in 2021—but more importantly, we wish for your good health and sense of connectedness in the year to come.